Framnova support is available at support@framnova.com. Include the smallest amount of information needed to investigate the issue and use self-service Token recovery, billing management, or hosted-data deletion whenever possible.
Extension and MCP support
Before contacting support, check the help center. If the issue remains, include:
- Chrome, extension, operating-system, and AI-client versions
- The feature and step that failed
- The exact non-sensitive error text, such as
401 - A redacted screenshot only when it is necessary
Billing, cancellation, and refunds
Include the payment provider, checkout or receipt identifier, charge date, amount, and currency. State whether the request concerns activation, cancellation, renewal, a duplicate charge, or a refund. Review the Refund and Cancellation Policy first.
Privacy and deletion requests
Delete a specific hosted Direct MCP set with the self-service deletion page. Local browser and workspace captures should be removed directly on your device. Other privacy requests should identify the relevant capture-set, checkout, or receipt ID without sending the Pro Token.
Security reports
Include the affected component, reproduction steps, expected impact, and a safe proof of concept. Do not access other users’ data, disrupt the service, or publish a credential. Read the Security page for current boundaries.
Email Framnova support
support@framnova.com Monitored support mailbox · product, billing, privacy, deletion, and securityUse a clear subject line and keep the conversation in one thread. Include an approximate timestamp, browser version, and checkout or capture-set identifier when relevant—but never include your Token, recovery key, full payment-card details, or private screenshot content.