Need human help? Email support@framnova.com with a non-sensitive error description and the relevant checkout, receipt, or capture-set ID. Never send a Pro Token or recovery key.
Installation and Chrome permissions
- Install Framnova from its verified Chrome Web Store listing.
- Pin the extension if you want the capture action visible in the toolbar.
- Open a normal
https://webpage. Chrome blocks extension capture on internal pages such aschrome://and the Web Store. - Grant access only when Chrome asks for the page where you intend to capture.
Why does Framnova request activeTab, scripting, or host access?
These permissions let a user-initiated action capture the active page and collect bounded context from the selected page. They are not a license to scan browsing history in the background. Chrome’s site-access controls can revoke access.
Why are storage, sidePanel, offscreen, or downloads used?
Storage preserves preferences and the local queue; sidePanel provides the capture workspace; offscreen supports browser-side image processing where a visible page is not appropriate; downloads saves user-requested files. Review the Chrome Web Store disclosure for the current extension version.
Capture and send to Web AI
- Start a visible-area, region, or supported full-page capture.
- Review the ordered set in the side panel and remove anything confidential.
- Choose the supported Web AI destination and use the Attach or Send action.
- Confirm the files appear in the destination composer before submitting the prompt.
If attachment fails, keep the destination tab open and signed in, reduce the number or size of images, retry with one capture, and check whether the AI website changed its composer. Web AI delivery is free; a Pro Token is not required for this route.
Direct MCP endpoint and Token
In Framnova extension settings, use the base endpoint https://mcp.framnova.com and paste the Pro Token exactly as it was revealed after checkout. Desktop MCP clients use https://mcp.framnova.com/mcp and send the same Token as a Bearer credential.
- Do not append
/mcpto the endpoint field inside the extension. - Do not include
Bearer, quotation marks, or leading/trailing spaces in the extension Token field. - Use an environment variable or secret input for desktop clients instead of committing the Token to a project.
Use the complete connection guide for Codex, Claude Code, VS Code, Cursor, and current Claude Desktop limitations.
Fix a 401 Unauthorized error
- Re-enter the full current Token and remove accidental spaces or line breaks.
- Confirm the extension uses the base endpoint and the desktop client uses the endpoint ending in
/mcp. - Confirm the Stripe subscription is active and was not refunded, cancelled at period end, or marked past due.
- Save the configuration, fully quit and restart the MCP client, then reconnect.
If the error remains, record the client name/version, timestamp, endpoint, and exact non-sensitive error. Never include the Token in a screenshot or report.
AI client cannot see the latest capture
Captures stay local until a selected set is synced. Check the Direct MCP connection indicator, select the intended set, and press the manual sync action. Then ask the client to list or refresh recent capture sets.
Automatic sync can be enabled separately in extension settings after Direct MCP is connected. Turn it on only when you understand that future completed capture sets will be sent to the configured hosted endpoint without a separate manual sync click. Turn it off for sensitive work or when manual review is preferable.
Lost, exposed, or already-redeemed Token
The original Pro Token is revealed once and is not recoverable as plain text. If you saved the recovery key shown after checkout, open Recover Token to create a replacement; the previous Token is revoked immediately.
If both the Token and recovery key are lost, contact support with the Stripe checkout or receipt identifier. Support should never ask you to send the old Token or recovery key.
Stripe billing, cancellation, and refunds
Stripe hosts checkout and card handling. Open Manage billing and authenticate with your Pro Token to update a payment method or cancel renewal in Stripe’s portal. Framnova does not store the Token on that page. Removing Framnova from Chrome does not cancel the subscription.
For activation or billing help, preserve the checkout or receipt identifier, provider, date, amount, and currency. Read the Refund and Cancellation Policy for first-charge and renewal request windows. Never send a full card number.
Local deletion and hosted deletion requests
Delete local capture sets from the side panel, clear local extension storage from settings when offered, remove exported workspace files yourself, and revoke Chrome site access through the browser. Uninstalling the extension removes extension-managed local data according to Chrome’s behavior.
For hosted Direct MCP data, open Delete hosted data, then enter the capture-set ID and owning Pro Token. The Token is used only for that authenticated request and is not stored by the page. This deletes the selected hosted set and any matching unfinished staging, but not local browser or workspace files.
Prepare a useful support request
- Chrome, extension, operating-system, and MCP-client versions
- The affected feature and exact step that failed
- Non-sensitive error text and approximate timestamp
- Checkout, receipt, or capture-set ID when relevant